Get closer to your support superheroes
Amidst a world of lockdowns, social distancing and remote working, the ability to support individuals and their businesses has never been more important. Yet, in this day and age when a company says that it offers ‘support’ to its customers it can mean a multitude of different things. To many, ‘support’ is an automated phone system and there are lots of instances where, no matter what number you hit, you’ll never reach a human being. Worse than that, there are the dreaded chat bots which repeat similar responses again and again, usually caveated with the chirpy line “…you may find the answer on our website.” However, nothing beats an anonymised online contact form: “Drop us an email and we’ll get back to you”. Thanks, but no thanks. Lucky for us, the world of shipping has an inherent culture of championing the interpersonal and even when it comes to the digital platforms designed especially to serve it, it’s the people who work in shipping that drive its success. That’s why no matter where you are in the world, at Sea/ we make sure that there’s always a real person on the other side to provide support when you need it most, whether it’s generating live geospatial shipping data reports…or you just forgot your password. To find out more about how Sea/ can help support your business, request a demo with one of our team.
Servicing you across all time zones
Click on the map to hear more from our support superheros in every region.
Insights from the Sea/ support team
No such thing as typical
There's no such thing as a typical day for our team of support superheroes. Find out more about the full scope of their day to day, from script writing to running up and down stairs.
Lessons from lockdown
Hear more about the trends in behaviour and support that surfaced during lock down and where you needed support more than ever before.
Our 24/5 cycle starts in Singapore who them pass the baton to Europe, then the US market to ensure your queries are solved quickly - even while you're sleeping.
Support team assemble
FInd out more about our support team and their backgrounds. From shipping professionals to customer care and technology wizards, our team has got you covered.